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A QUICK GUIDE TO RENTING WITH KARMA CAMPERVANS

We’re a Pretty Awesome Group with Great Campervan Rentals

If you’re thinking about renting a camper from Calgary or Vancouver, we’re glad to know you’re considering renting with us at Karma Campervans. From the moment you book your camper rental, to when you take delivery of your campervan, to hitting the open road and back again, we want your journey with us to be a special one.

BOOKING POLICIES

Payment

Karma Campervans accepts major credit cards via our online booking system. We require full payment at the time of booking. Note: For international Credit Cards an International Transaction Fee of 3% may also be charged by our payment provider. If you’re booking through Outdoorsy, they also charge a service fee.

A refundable damage deposit of $1000 is required the day before you pick-up but will be back in your pocket within seven days after dropping off, assuming the campervan is in great shape, fuel is full and no other policies have been broken as per our Rental Agreement.

Insurance

Rest assured each campervan rental comes with coverage including collision, comprehensive, and third party liability up to a $3 million dollars. The deductible for this coverage is set at $5,000. You may also want to consider your own personal vehicle or travel insurance, in which case please check that your policy covers “cargo van rentals.” You can also select Karma’s “Premium Insurance Coverage” for just $30.00 per day, which lowers your deductible to $2,500.

Damage

Renters will be responsible for ANY damage to the vehicle exterior, tires, interior and contents while the vehicle is in their possession and prior to us checking it in after it is returned. It is the renters responsibility to thoroughly check the campervan prior to leaving Karma Campervans’ premises for any damage not recorded on the Vehicle Condition report, which is in the van and on file, and notify us via email with supporting imagery. We also highly recommend that Renters take detailed photos or video of the campervan when they drop off at our premises. Renter authorizes Karma Campervans to charge the credit card on file for the full cost of damages plus applicable service or potential loss of revenue fees.

Accidents and Breakdowns

If an accident occurs, please refer to your Rental Agreement and contact us as soon as possible. If it’s an emergency, call 9-1-1 immediately. If the accident occurs in Alberta and the damage potentially over $2,000, a police report from the office of the jurisdiction of the incident is required. If the campervan breaks down or requires a tow, please call roadside assistance. If there is a mechanical failure of an internal component of the campervan, we will do our best to repair the problem via phone tech support and get you on your way as quickly as possible. We may send a technician if we can fix the problem on site and you are within 200 kms of one of our locations. If there is a catastrophic failure we will supply you with another campervan if one is available. Renter is responsible for all incidental expenses incurred during a breakdown.

Cancellations and Rebooking

We understand that plans change or unexpected emergencies happen. If you need to cancel, a 75% refund will be applied up to 14 days before pick up. 50% refund between 7 and 14 days before pick up. No refund within 7 days before pick up. A rebooking fee of 5% of your original booking amount will be applied for travel within a one year period of your originally booked dates if we are notified more than 7 days before your trip. Later notice will result in a rescheduling fee of 15% (1-6 days notice) or 20% (same day notice) of your original booking amount. No other adjustments will be allowed and additional fees for more nights or increase in seasonal nightly rates will apply. This is a strict policy and no exceptions will be made. This is current as of September 15, 2020.

Dog Policy

Since we clean and sanitize each campervan from top to bottom after each use, there’s just a small $72 cleaning fee for your lovely dog. Please do not let you pet on the bed or an extra cleaning fee will be applied. Cats are not allowed due to allergy concerns.

Festival Policy

We’re festival friendly, however we do not allow rentals to Burning Man. Keep in mind that we have a strict no-smoking policy and if anything is damaged we will be dipping into your damage deposit to take care of it.

Age Restriction

Renters must be 25 years or older to rent a Karma Campervan.

Driver’s License Restrictions

You must have a valid full driver’s license from the country, province or state you are from. No Learners Permits, early-stage “Graduated Licenses” or “N” Novice licenses are accepted.

Pick up and Drop Off

Pick up is any time after 12:00pm local time. Drop off is any time before 12:00pm local time. Early pick up and late drop off is available for an additional fee of $100 per request. There is a $100/hr late fee for rentals not returned on time.

Roadside Assistance

Roadside Assistance services offered include: Tire change, fuel delivery, lock-out recovery and tow – as provided by Ford Roadside Assistance program. If you need assistance please call us immediately at 877-312-3037.

Kilometre Allowance

All rentals include 200 KM/paid night calculated cumulatively over the course of your trip. Pre-Paid Kilometres are available at $0.25/KM in 500kms packages (non-refundable). If you go over this amount and did non pre-pay for additional KM’s you will be charged $0.40/KM.

Fuel

The campervan will be full of fuel (regular unleaded gasoline) when you pick up. Please return it full. Any unfilled campervans will be charged the fuel amount plus a $50 service fee.

Citations, fines and tolls

Renter is responsible for all citations, fines and tolls while the vehicle is in their possessions. If Karma Campervans receives a citation after the rental, you authorize us to pay the ticket amount on your behalf. Karma Campervans is then authorized to charge the credit card on file the fine amount plus a $50 service fee as per our Rental Agreement.

Add-ons

Add-ons are subject to availability and we’ll do our best to ensure you have everything you need for a great experience.

Booking Policies

Karma Campervans reserves the right to change these booking policies at any time and without notice. It is the Renters responsibility to be familiar with these policies before, during and after your rental. Contact us with any questions.

What to Do, Bring and Remember

Before you pick up your Karma Campervan:

  • Plan your road trip “must-sees” and “nice to haves”
  • Book your campgrounds
  • Ask friends for recommendations
  • Plan your route – don’t forget to take your time between destinations
  • Prepare a meal plan or note food stops you want to check out

Don’t leave home without it:

  • Towel
  • Toiletries and coins for showers
  • Medications
  • Laundry items: detergent, laundry bag
  • Lights such as headlamps or flashlights
  • Sporting gear: bikes, workout equipment, fishing gear
  • Books and magazines
  • Pocket knife
  • Insect repellent
  • Rain and/or snow gear
  • To-go coffee mug
  • Phone chargers, usb cables
  • Phone holder
  • Camera and chargers
  • Picnic blanket
  • Slippers and spare pair of shoes/sandals
  • Books, magazines
  • Portable speaker
  • Indoor activities
  • Passports, ID and Driver’s License
  • Sunscreen and sunglasses
  • Backpack

When you pick up you Karma Campervan, here’s what we recommend doing:

  • Note Karma Campervans’ contact information and emergency numbers (9-1-1 for police, fire and medical emergencies in Canada)
  • Pick a route and map it out before you begin your drive
  • Do a grocery shop – don’t forget road trip snacks!
  • Grab a bag of ice for the cooler
  • Tell us prior to leaving our property if something is wrong with the campervan
  • Share your experience on social media using #GoodCamping and tagging @KarmaCampervans

FAQ’S

Calgary, Alberta and Vancouver (Richmond), B.C., Canada.

If you’re driving to Calgary or Vancouver (Richmond) just point your trusty mobile phone map to our address or Google us. For anyone flying in to either location, you’ll want to grab a taxi (Uber also available in Calgary) and drive the few minutes to our location.

Anyone 25 years or older with a valid full driver’s license and good driving record in your country.

Our campervan conversions have been handcrafted by our build team right here in Calgary. We believe people want to roam and get back to nature, but do it in a way that’s modern, rustic and with a small footprint at the same time. Our customers want the comforts of RVs, but are willing to adhere to a minimalist experience – a “take what one needs” approach. To that end we’ve omitted water tanks, major plumbing (eg. toilet and shower), extensive electrical and some of the more complicated components that an RV would have. We think you’ll find our campervans perfect for your road trip without these expensive, excessive add ons.

Bother locations: 9:00am – 5:00pm Monday-Friday. Closed weekends and Holidays. You can also reach us any time via Facebook messenger, email, or by calling our main phone line at 877-312-3037.

We love you. We really do. But please do not: smoke in the campervan (of any kind), have more than 2 people using the van when in transit, drive off road, use the camping stove inside, go on the roof, or break the law. In general, we’d ask that you use the van as you would your own campervan.

Yes! You can rent a campervan in Vancouver and drop off in Calgary or vice versa. Visit our One-Way Rentals information page for details.

For the most part you can boondock in Canada except at few select locations. It’s pretty common knowledge that you can park overnight in a rest stop, truck stop, secret beach side hideaway or Walmart parking lot without too much hassle. We’d suggest letting a manger or owner of the property know first and be open about it. Canadians are nice people (didn’t you know?) and it’s a good bet they’ll let you stay there.

There are built in Eberspacher (“Espar”) heaters, which runs off the fuel tank and battery power and keeps the van toasty warm. In the winter months or during inclement weather below -10C we suggest booking campsites with access to regular power outlets in the event you need to top up the house batteries.

There are two 100 amp-hour AGM batteries that power the lights, USB outlets, heater and inverter. The batteries are constantly charged by a 100 or 280 Watt solar panel and a charge line from the chassis battery. During the winter, these batteries deplete faster, which is why we recommend booking campsites with the ability to plug into a regular 110V power outlet to keep batteries topped up. In general, you should be able to use the campervans without plugging in for at least four days in a row.

All of our campervans are 2018-2020 model year vehicles! Karma 1 is our original and has no side sliding door window or rear door windows. Karma 6 is white.

Yes! Details for our campervans currently listed for sale can be found here.

If you’re travel media, work in the travel industry or are a social media influencer and interested in partnering with us, we’d love to hear from you. Contact us!

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