Karma Campervans accepts major credit cards via our online booking system. We require full payment at the time of booking. Note: For international Credit Cards an International Transaction Fee of 3% may also be charged by our payment provider. If you’re booking through Outdoorsy, they also charge a service fee.
A refundable damage deposit of $1000 is required the day before you pick-up but will be back in your pocket within seven days after dropping off, assuming the campervan is in great shape, fuel is full and no other policies have been broken as per our Rental Agreement.
Rest assured each campervan rental comes with coverage including collision, comprehensive, and third party liability up to a $3 million dollars. The deductible for this coverage is set at $5,000. You may also want to consider your own personal vehicle or travel insurance, in which case please check that your policy covers “cargo van rentals.” You can also select Karma’s “Premium Insurance Coverage” for just $30.00 per day, which lowers your deductible to $2,500.
Renters will be responsible for ANY damage to the vehicle exterior, tires, interior and contents while the vehicle is in their possession and prior to us checking it in after it is returned. It is the renters responsibility to thoroughly check the campervan prior to leaving Karma Campervans’ premises for any damage not recorded on the Vehicle Condition report, which is in the van and on file, and notify us via email with supporting imagery. We also highly recommend that Renters take detailed photos or video of the campervan when they drop off at our premises. Renter authorizes Karma Campervans to charge the credit card on file for the full cost of damages plus applicable service or potential loss of revenue fees.
Accidents and Breakdowns
If an accident occurs, please refer to your Rental Agreement and contact us as soon as possible. If it’s an emergency, call 9-1-1 immediately. If the accident occurs in Alberta and the damage potentially over $2,000, a police report from the office of the jurisdiction of the incident is required. If the campervan breaks down or requires a tow, please call roadside assistance. If there is a mechanical failure of an internal component of the campervan, we will do our best to repair the problem via phone tech support and get you on your way as quickly as possible. We may send a technician if we can fix the problem on site and you are within 200 kms of one of our locations. If there is a catastrophic failure we will supply you with another campervan if one is available. Renter is responsible for all incidental expenses incurred during a breakdown.
Cancellations and Rebooking
We understand that plans change or unexpected emergencies happen. If you need to cancel, a 75% refund will be applied up to 14 days before pick up. 50% refund between 7 and 14 days before pick up. No refund within 7 days before pick up. A rebooking fee of 5% of your original booking amount will be applied for travel within a one year period of your originally booked dates if we are notified more than 7 days before your trip. Later notice will result in a rescheduling fee of 15% (1-6 days notice) or 20% (same day notice) of your original booking amount. No other adjustments will be allowed and additional fees for more nights or increase in seasonal nightly rates will apply. This is a strict policy and no exceptions will be made. This is current as of September 15, 2020.
Since we clean and sanitize each campervan from top to bottom after each use, there’s just a small $72 cleaning fee for your lovely dog. Please do not let you pet on the bed or an extra cleaning fee will be applied. Cats are not allowed due to allergy concerns.
We’re festival friendly, however we do not allow rentals to Burning Man. Keep in mind that we have a strict no-smoking policy and if anything is damaged we will be dipping into your damage deposit to take care of it.
Renters must be 25 years or older to rent a Karma Campervan.
Driver’s License Restrictions
You must have a valid full driver’s license from the country, province or state you are from. No Learners Permits, early-stage “Graduated Licenses” or “N” Novice licenses are accepted.
Pick up and Drop Off
Pick up is any time after 12:00pm local time. Drop off is any time before 12:00pm local time. Early pick up and late drop off is available for an additional fee of $100 per request. There is a $100/hr late fee for rentals not returned on time.
Roadside Assistance services offered include: Tire change, fuel delivery, lock-out recovery and tow – as provided by Ford Roadside Assistance program. If you need assistance please call us immediately at 877-312-3037.
All rentals include 200 KM/paid night calculated cumulatively over the course of your trip. Pre-Paid Kilometres are available at $0.25/KM in 500kms packages (non-refundable). If you go over this amount and did non pre-pay for additional KM’s you will be charged $0.40/KM.
The campervan will be full of fuel (regular unleaded gasoline) when you pick up. Please return it full. Any unfilled campervans will be charged the fuel amount plus a $50 service fee.
Citations, fines and tolls
Renter is responsible for all citations, fines and tolls while the vehicle is in their possessions. If Karma Campervans receives a citation after the rental, you authorize us to pay the ticket amount on your behalf. Karma Campervans is then authorized to charge the credit card on file the fine amount plus a $50 service fee as per our Rental Agreement.
Add-ons are subject to availability and we’ll do our best to ensure you have everything you need for a great experience.
Karma Campervans reserves the right to change these booking policies at any time and without notice. It is the Renters responsibility to be familiar with these policies before, during and after your rental. Contact us with any questions.